🔒 Privacy Policy
Last Updated: April 15, 2026
At Magix Trading, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name: To personalize your experience
- Email Address: To send order confirmations, license keys, and updates
- Phone Number: For support and verification purposes
- Billing Address: For payment processing and tax compliance
- MT5 Account Number: To validate your license (collected when you activate the EA)
1.2 Technical Data
- IP Address: For security and fraud prevention
- Browser Type: To optimize our website
- Device Information: To improve user experience
- HWID (Hardware ID): To prevent license sharing (collected when you activate the EA)
1.3 Payment Information
We do NOT store your credit card or payment details. All payments are processed securely by Razorpay. We only store payment confirmation and transaction IDs.
2. How We Use Your Information
- To process your orders and deliver license keys
- To provide customer support
- To verify and validate your license
- To prevent fraud and unauthorized license sharing
- To send important updates about your products
- To improve our website and products
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To fulfill your orders
- Legitimate Interests: To protect our business and prevent fraud
- Legal Compliance: To comply with applicable laws
- Consent: Where you have given explicit consent (e.g., marketing emails)
4. Information Sharing and Disclosure
We do NOT sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Payment Processors: Razorpay (for payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- SSL encryption for all data transmission
- Secure password hashing
- Regular security audits
- Limited access to personal data
🔐 Your license key and HWID are stored encrypted in our database and are only used to validate your license.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until you delete your account
- Payment records: 7 years (for tax compliance)
- License records: Lifetime of the license + 1 year
- Support communications: 3 years
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your data
- Correction: Correct inaccurate data
- Deletion: Request deletion of your data
- Restriction: Restrict processing of your data
- Portability: Receive your data in a portable format
- Objection: Object to processing of your data
To exercise these rights, please contact us at privacy@magixtrading.com
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
- Essential Cookies: For website functionality
- Analytics Cookies: To understand how visitors use our site
- Preference Cookies: To remember your preferences
You can control cookies through your browser settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a prominent notice on our website.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@magixtrading.com
- Address: 123 Trading Street, Financial District, Mumbai, India - 400001